Quando um cliente liga pra uma empresa e os atendentes estão ocupados em outra ligação, esse cliente é direcionado para ouvir a espera telefônica, até que alguém esteja disponível pra atender. Antigamente, as empresas deixavam o cliente ouvindo uma música na espera telefônica. Até teve um tempo que se acreditava que uma música clássica poderia […]
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